Privacy Policy

Last Updated: July 1, 2024

1. Introduction

Pizzaiolo Pizza Canada Inc. ("Pizzaiolo", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzaziola.com (the "Site"), use our mobile application, place orders, or otherwise interact with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Place an order
  • Sign up for our newsletter
  • Participate in promotions or surveys
  • Contact our customer service
  • Post reviews or comments

The personal information we may collect includes:

  • Name
  • Email address
  • Telephone number
  • Delivery address
  • Billing information
  • Order history
  • Payment card information (though we do not store complete payment card details)

2.2 Automatically Collected Information

When you visit our Site or use our services, we may automatically collect certain information about your device and usage patterns. This information may include:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Usage data (such as pages visited, time spent on pages, links clicked)
  • Location data (with your consent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Create and manage your account
  • Provide and maintain our services
  • Communicate with you about orders, promotions, and updates
  • Respond to your inquiries and provide customer support
  • Improve our website, products, and services
  • Personalize your experience and deliver relevant content and offers
  • Process payments and prevent fraudulent transactions
  • Administer promotions, surveys, and contests
  • Comply with legal obligations
  • Monitor and analyze usage and trends

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Understand and save user preferences
  • Keep track of items in your shopping cart
  • Compile aggregate data about site traffic and site interactions
  • Enhance user experience
  • Develop and improve our services

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Our cookie notice provides options to accept, customize, or decline non-essential cookies.

5. Third-Party Services

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending emails, processing payments, or analyzing website usage. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we use may include:

  • Payment processors
  • Delivery and logistics partners
  • Analytics providers
  • Email service providers
  • Customer support services
  • Marketing and advertising partners

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Data Sharing and Disclosure

We may share your personal information in the following situations:

6.1 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

6.2 Service Providers

We may share your information with service providers who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

6.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6.4 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

6.5 Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Your Privacy Rights

9.1 Access, Correction, and Deletion

You have the right to:

  • Access the personal information we have about you
  • Request that we correct any inaccurate personal information
  • Request that we delete your personal information

To exercise these rights, please contact us using the contact information provided below.

9.2 Marketing Communications

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details below. You will then be removed from the marketing email list – however, we may still need to send you service-related emails that are necessary for the administration and use of your account or orders.

10. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: